Refund & Cancellation Policy
Last updated: September 2026
Overview
We want you to be happy with your purchase. This policy explains how to cancel an order, return a product, and get a refund from Buy Bliss Limited.
Cancelling an order
You can cancel an order at any time before it has been dispatched by emailing info@buyblisslimited.shop with your order number. Once dispatched, the order cannot be cancelled and must be returned as below.
Change of mind returns
You may return most unused items in their original, unopened packaging within 30 days of delivery for a full refund. The item must be in the same condition you received it.
Faulty or wrong items
If an item arrives damaged, faulty, or is not what you ordered, contact us within 14 days of delivery. We will arrange a replacement or a full refund, including return postage.
Non-returnable items
For hygiene reasons, in-ear headphones and ear tips cannot be returned once opened unless they are faulty. Software or digital products are also non-returnable.
How to return
Email info@buyblisslimited.shop with your order number and reason. We will reply with the return address and instructions. Please pack items securely; you are responsible for them until they reach us.
Refund timing
Once we receive and check your return, a refund is issued to your original payment method within 7 working days. It may take a few more days to appear on your statement.
Return postage
Change-of-mind returns are at your cost. Return postage for faulty or wrong items is covered by us.
Exchanges
If you would like a different product, the simplest way is to return the original for a refund and place a new order.
Contact us
Any questions about refunds or returns? Email info@buyblisslimited.shop and include your order number.